Need Some Help?
Lost or forgotten your login information?

To recover a forgotten or lost password, type the email address used with your account. We will send you instructions to recover access. If you do not receive the email to reset your password within 10 minutes, please contact Customer Support and we will attempt to help you locate your account.

Got a Question?

Frequently asked questions:

View our F.A.Q.s

Have a SexMessengerMac Profile?

To get to the Email Preferences screen:
1. Sign into your SexMessengerMac account
2. Click the email settings
3. Select Email Preferences

From this screen, you can update the frequency of your SexMessengerMac emails as well as other settings. Just click on Update when you're finished.

Don't have a SexMessengerMac Profile?

Simply click the "Unsubscribe" link at the bottom of the original email you received and follow the steps. You will be removed from our email lists. (Please allow 7-10 days for all emails to stop)

You may change or edit your password or E-mail address by logging in and clicking on Account Settings.

To change your login, you must call Technical Support
Toll free at 877-748-2762.

If you selected a trial membership please be advised that a pre-authorization hold was placed on your account in the event you decide to continue your membership, or do not cancel. This is a pre-authorization hold and not a charge. To make sure your membership does not renew automatically, simply contact us and we will remove the auto-renew feature from your membership.

Your bank or card company can decline a card for any number of reasons. Often it is because the transaction is from overseas or is being flagged as fraudulent.

To upgrade your account you must use a Visa or Mastercard credit card or a debit card with a Visa or Mastercard logo. We do not accept gift cards or pre-paid cards.

To find out why your card is being declined, please contact your bank or card company. We unfortunately cannot force a declined charge to go through. We apologize for any inconvenience.

To cancel your free trial you can send an E-mail to dating.support@csvwebsupport.com.

You can also chat with us live or call us toll free at 877-814-4669.

Please click here to contact us. We are available via Email, Live Chat, and Phone Support.